CIS-ITSM Test Book | CIS-ITSM Free Updates

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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) exam is designed for IT professionals who want to demonstrate their expertise in implementing and configuring IT Service Management (ITSM) solutions using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam is administered by ServiceNow and is recognized globally. Passing the CIS-ITSM Exam demonstrates that you have the skills and knowledge needed to configure ServiceNow ITSM applications, workflows, and processes.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q107-Q112):

NEW QUESTION # 107
How to change the logic of calculating incident priority?

Answer: A


NEW QUESTION # 108
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

Answer: B


NEW QUESTION # 109
When does the Actual End Date get auto-populated in the change request form?

Answer: B


NEW QUESTION # 110
When referring to the State of an incident in server-side code (such as in a script include, business rule, or UI action), which method is the preferred way to refer to the State field value?

Answer: C


NEW QUESTION # 111
Where is the definition of what is provided, or not provided, for a service defined?

Answer: C

Explanation:
According to the product documentation of ServiceNow1, the definition of what is provided, or not provided, for a service is defined in the service scope.
The service scope is a document that describes the features, functions, and boundaries of a service, as well as the roles and responsibilities of the service provider and the customer1.
Therefore, the correct answer is B. Service scope.


NEW QUESTION # 112
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